PRIVACY POLICY

About Kotheiy

Welcome to Kotheiy, your exclusive destination for the latest trends in fashion and elegance in Kuwait.
We are committed to providing high-quality, modern products that combine style and comfort to suit all tastes.
Our goal is to offer a safe and easy online shopping experience that guarantees customer satisfaction every time.
📞 For inquiries: 96556660786

Last Updated: 19/10/2025

📜 Terms and Conditions

Please read the following Terms and Conditions carefully before using Kotheiy or making any purchase through the website.
By accessing or using the site, you agree to comply with these terms.

General Use:

The website is provided for personal shopping purposes only.
It is not permitted to use it for any commercial or unlawful purposes.

Prices and Payment:

All prices listed on the website are in Kuwaiti Dinar (KWD) and include applicable taxes, if any.
Payments can be made using available methods such as KNET or Cash on Delivery (if available).

Order Confirmation:

Once your order is placed, a confirmation will be sent via email or SMS.
Kotheiy reserves the right to refuse or cancel any order in case of a pricing error or product unavailability.

Shipping and Delivery:

Orders within Kuwait will be delivered within the estimated time stated at checkout.
Delivery times may vary depending on the area or weather conditions.

Intellectual Property:

All website content, including text, images, and trademarks, is the property of Kotheiy and may not be used without prior permission.

Modifications:

Kotheiy reserves the right to modify these Terms and Conditions at any time.
Changes take effect immediately upon being posted on the website.

🔒 Privacy Policy

At Kotheiy, we value and protect the privacy of our customers and are committed to maintaining the confidentiality of personal information.

Information Collection:

We collect basic information such as your name, phone number, address, and payment details to process and deliver your orders efficiently.

Use of Information:

Collected data is used to confirm orders, enhance user experience, and send promotional offers (only with your consent).

Data Protection:

We employ advanced security measures to safeguard customer information from unauthorized access or misuse.

Information Sharing:

Your personal information will never be sold or shared with third parties except when necessary to complete shipping or payment services.

Cookies:

Our website uses cookies to improve browsing performance and personalize content for users.

🔁 Return & Exchange Policy

At Kotheiy, customer satisfaction is our top priority.
We offer a flexible return and exchange policy to ensure a smooth shopping experience.

Timeframe:

Products can be returned or exchanged within 3 days from the date of receipt.

Return Conditions:

• The item must be unused and in its original condition with all packaging and accessories.

• The original purchase receipt must be provided.

• Used or damaged products cannot be returned or exchanged.

Non-returnable Items:

For hygiene and safety reasons, accessories, perfumes, and underwear cannot be returned or exchanged.

Refund Process:

Once the returned product is received and inspected, refunds will be processed through the original payment method within 7 business days.

📞 Contact Information:
Phone: 96556660788